What is the payment policy for services you provide?
For all client relationships with a formal contract in place, a net 30 day payment is required, unless other arrangements have been agreed upon beforehand. For company Purchase Orders, a net 30 day payment is required.

 What forms of payment do you accept for your products and services?
DMWData accepts all major credit cards (MasterCard, Visa, American Express, and Discover) for all services and products. We also accept Purchase Orders for products and services to be paid upon the due date by corporate check or credit card. Note: It is our standard practice to have a formal contract in place for database relationships.

 What are your standard turnarounds?

Most ad hoc processes such as NCOA, Cass Certification, Postal presorting that are processed by resources housed at DMWData's facilities can be performed within the same or next business day. Some processes will incur RUSH pricing based upon turnaround time. DP Online users can process their data in real time for all processes -- except data enhancements, NCOA, and DPV.

 What hours is Support available, if I need help?
Live Support (online and by phone)is available Monday through Friday, 8am-5pm EST. Assistance is also available after hours based on Support Ticket request (routed by our answering service.) So we are available at just a little more than a moments notice. Any system downtime will be escalated to a service representative ASAP.

Do you provide printing and mailing services?
Yes. DMWData provides all services for your direct mail needs. We may at times outsource some of your process to specialized companies -- with our focus geared toward saving you time and money -- all while providing a high level of integrity to your direct mail needs.

 What is the difference between DP Online and DP Dashboard?

DP Online performs your data processes via an Internet connection at DMWData's site. DP Dashboard will process your data at your site. To keep the overall cost of software and data processing to a minimum for your organization, there are some components of DP Dashboard that will interchange your data with DMWData's site and return the information back to your computer. (Some examples of such components are: Cass Certification, NCOA and Postal Presorting.)

Can I perform all of my data processing with DP Online?
With our DP Online you should be able to complete all of your data processing tasks. It is essential, however, to bear in mind that data processing can mean many things to different people. For this reason, we have the Customer Service Online Support portal available to answer questions at any time and assist with your project.

Can I perform all of my data processing with DP Dashboard?
Definitely. DP Dashboard will allow you to manipulate and perform data processing tasks. Of course, DMWData's Customer Service is available to answer your questions and provide assistance.

 Why do you have products for Merge, Cass and Presort and also use FirstLogic for the same processes?

DMWData's Product Suite for merge purge, Cass certification, and presort allows most users to perform the functions necessary for database and direct mail needs. In particular cases where there is a need for more specialized processing (i.e., extended merge matching or swapping of address line information,) we would suggest contacting us to have our staff perform these advanced ad hoc processes. By having this functionality and resources readily available to you, you also benefit from lower costs for the same level of processes.

Can you provide more services or products than what you have on your web site?
Absolutely! DMWData goes beyond all that is detailed on our site as we can work with you to customize a program specific to your relationship needs. With our 20 years of database and data processing experience, we will know how to meet your requirements (or be aligned with the resource who can.)

Can I trust the quality of your data processing services?
Yes! DMWData will professionally perform your data processing tasks based on industry standard specifications. Our extensive knowledge base for these processes comes from a variety of relationships garnered over our many years. To ballpark estimate the scope of our past work, the DMWData team has likely had some connection with well over 1 billion mail pieces and 300 million customers on hundreds (or thousands) of different databases!