Database & Data Security
DMWData operates database systems using industry standard security technology, a secure Digital SSL 128-bit Encrypted environment. This creates an encrypted link between a web server and a browser, ensuring that all data passed between the two remains private and integral. We operate on a 24x7 basis and have only experienced .5% unplanned downtime on all platforms in the past year. Average planned downtime for NT platforms (system maintenance, scheduled backups, etc.) was .5%. Like most companies, we experience rare power outages due to extreme weather and to compensate, our data center is equipped with a backup power generator to maintain client systems generated during outages.

Data Center Security
Several measures are in place to prevent unauthorized system access and damage. Network security controls electronic access to data by requiring unique user ID/passwords to access the UNIX/NT operating environment, marketing database, and to use query, reporting and campaign tools. Security policies can also be implemented requiring users to change passwords at predetermined intervals.

Our Information Processing Facility is located in Nashua, NH with available staffing 24x7/year-round. User access, electronic security, contingency and disaster prevention measures are integrated into our data security function. The objective is to prevent unauthorized access and interruptions that can affect resources and, when unpreventable, to quickly and effectively recover from such outages.

Disaster Protection
Working closely with each client to define an appropriate custom Disaster Recovery plan, we take into consideration theirs needs and business risk they assign to the value of their database marketing programs. To ensure continued processing of business, each client system also consists of a core process for backup and recovery with regularly scheduled hot and cold backups. Protection from utility interruption (power, communications) is provided via an uninterruptible power supply of emergency battery power.